Help Center

Find answers and get support when you need it

How do I create a car listing?+
Simply log in, click "List My Car", upload photos and basic vehicle info, and let our AI inspection process begin. Most listings go live within 24 hours.
Can I edit my listing after posting?+
Yes, you can edit most details anytime. However, major changes like vehicle type will trigger a new AI inspection.
How does the AI negotiation work?+
Our AI analyzes market data and makes fair offers automatically. You receive notifications and can accept, counter, or reject any offer.
Can I negotiate manually instead of using AI?+
Absolutely. You maintain full control and can choose to negotiate directly with buyers while keeping AI insights available.
Is my payment information secure?+
Yes. We use industry-standard encryption and PCI-DSS compliance to protect all payment data. We never store full credit card numbers.
What are the transaction fees?+
We charge a 2% transaction fee when a deal closes. For buyers, there are no additional fees. Sellers pay the transaction fee at closing.
What browsers are supported?+
GramGee works on all modern browsers: Chrome, Firefox, Safari, and Edge. We recommend keeping your browser updated.
How do I reset my password?+
Click "Forgot Password" on the login page. You'll receive an email with a reset link valid for 24 hours.
How do I delete my account?+
Go to Account Settings > Privacy > Delete Account. Note that this will cancel any active listings and deals.
Can I have multiple accounts?+
Each email address can have one account. Business accounts with multiple listings require our business tier.

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Support Hours

Monday - Friday: 8am - 8pm EST

Saturday - Sunday: 10am - 6pm EST

We typically respond to emails within 24 hours

Video Tutorial Library

Getting Started

5 min

Listing Your Car

8 min

Understanding AI Scores

6 min

Negotiation Basics

7 min

Payment & Closing

9 min

Troubleshooting

4 min