1. Information We Collect
GramGee collects information to provide, improve, and protect our services. We collect:
- Account Information: Name, email, phone, address, and payment details
- Vehicle Information: Make, model, year, mileage, VIN, and photos for inspection
- Transaction Data: Negotiation history, offers, and deal completion records
- Usage Data: How you interact with our platform, search queries, and saved listings
- Technical Data: IP address, browser type, device information, and cookies
2. How We Use Your Information
We use collected information to:
- Provide AI inspection and valuation services
- Facilitate negotiations and complete transactions
- Prevent fraud and protect account security
- Send service notifications and support communications
- Improve our products and services through analytics
- Comply with legal obligations
3. Data Security
We implement industry-standard security measures including:
- SSL/TLS encryption for all data in transit
- AES-256 encryption for sensitive data at rest
- PCI-DSS compliance for payment information
- Regular security audits and penetration testing
- Multi-factor authentication for accounts
- Limited access to sensitive data by authorized personnel only
4. User Rights and Data Deletion
You have the right to:
- Access your personal data at any time
- Request correction of inaccurate information
- Request deletion of your data (right to be forgotten)
- Download your data in a portable format
- Opt-out of marketing communications
- Withdraw consent for specific data uses
5. Cookie Usage
We use cookies to enhance your experience. See our Cookie Policy for details.
6. Third-Party Integrations
We may share data with:
- Payment Processors: For transaction processing (PCI-DSS compliant)
- Service Providers: For hosting, analytics, and customer support
- Business Partners: Only with explicit consent for partnership programs
- Legal Requirements: When required by law or to protect rights
7. Children's Privacy
GramGee is not intended for users under 18. We do not knowingly collect data from minors.
8. International Data Transfers
Your data may be transferred to and processed in countries other than your country of residence. We ensure adequate protections through appropriate safeguards.
9. Policy Changes
We may update this policy. We'll notify you of significant changes via email or prominent notice on our site.
10. Contact Us
For privacy concerns, contact us at privacy@gramgee.com